Computerization of a ‘Controlled Language’ to Write Medical Standard Operating Procedures (SOPs)

摘要

Accreditation of hospitals includes items regarding the existence of Standard Operating Procedures (SOPs); but these documents can be sources of misunderstanding and patient's safety may be jeopardized. We proposed a solution based on the Controlled Language (CL) concept and developed software services to make CL user-friendly to writers. We carried out: 1) deep linguistic analysis of SOP corpora in two medical domains; 2) language modelling to establish two adapted CLs, 3) improvement of home-made CL Authoring Software by developing software modules and a collaborative corpus-based web-accessible platform for the building of terminological and non-terminological resources, 4) evaluation through focus groups and computer-aided CL-writing test sessions. Health professionals and linguists cooperated closely in a field that is quite new to the health domain. The optimized Prolipsia CL Authoring Software appeared to be a good compromise between users’ needs and CL requirements. All actors agreed that benefits would be gained by using the proposed tools, in terms of patient safety and of work organization, institutional cohesion, and decreased liabilities. They also suggested that software solutions able to analyse the quality of existing texts and help correct them would better fit the situation of institutions which have already got a large corpus of (unsatisfactory) texts at their disposal. Such software is currently at an advanced stage of development, with a first version available.