Problem Structuring Methods Recommendation for a Public Organization of the Rio de Janeiro State

摘要

This paper presents an application of a model that mixes Soft Systems Methodology with Simple Additive Weighting in order to recommend a problem structuring method for a public organization of the Rio de Janeiro State. The aim of the recommendation originates from the perception that the public organization has shortcomings related to a lack of shared view and comprehension of wicked problems that disrupts decision-making and the carry out of action plans. It is proposed that the methodological approaches for the problem structuring interventions can be chosen by multi-criteria analysis in order to select the most adequate approaches for the organization's needs.