The paper deals with the principles of improving the management of human resources in the quality management system (QMS) of the enterprise, based on the concept of human resources management and process approach in accordance with the requirements of international standards ISO 9000:2015. There is a dual nature of human resources identified, where the staff is considered, on the one hand, as the most important, specific resource determining the competitiveness of the enterprise, and, on the other hand, as an internal consumer of the rewarding mechanism offered to employees for quality work. The procedure to design personnel processes of QMS of the enterprise is considered. The expediency of integrating IDEF0 model and the methodology of functional cost analysis (FCA) into the enterprise’s QMS. There is no formal approach to analysis and assessment of personnel risks in the management of processes. The application of SWOT analysis adapted to the personnel management of the enterprise is justified in order to use it for controlling QMS personnel risks. There are criteria given to apply this approach to ensure the quality of personnel processes in QMS of the enterprise.
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