A Pratical Benchmark for Quality Certification in Business Incubators

摘要

This study aims to create a practical quality benchmark for incubators. The benchmark is a model to be followed in order to help incubators deploy all processes defined by the quality accreditation label called Centro de Referência para Apoio a Novos Empreendimentos [Reference Center for Support to New Ventures] – Cerne. The purpose of this label is to standardize the processes and level the quality of the incubators. The study was based mainly on two tools of quality management. One is the PDCA cycle and the other is the 5W2H. There are countless benefits from this certification..........