FEATURE ANALYSIS OF PUBLIC COMPLAINT HANDLING APPLICATION USING FODA

摘要

This study is to know the result of the comparison of functions in the main business process of Public Complaint Handling (PLM) based on Judicial Commission of Indonesia decree No. 4 2013 and Judicial Commission decree No. 2 2015 and to know Public Complaint Handling features using Feature-Oriented Domain Analysis (FODA). The data that used and processed from Public Complaint Handling business process observation, interpretation, documents, reports, and interview with users and experts. The data is processed by compared both functions in the main business process of Public Complaint Handling and perform feature analysis using FODA. The results of this study that the Judicial Commission simplify and refine the functions in the main business process of Public Complaint Handling based on Judicial Commission decree no. 2 2015. From the features analysis results there are 125 features with 86 mandatory features, 7 optional features, 17 features OR and 15 alternative features. This study as one of highly recommendation for Judicial Commission that FODA's approach will be more effective and efficiency in enhancing and developing applications from reusable features to be developed and new features to be built when there are regulatory changes and business process changes for the application of Public Complaint Handling.