Framework for organizational structure re-design by assessing logistics’ business processes in harbor container terminals

摘要

Abstract: Container terminal main duty is to organize and optimize the ships flowrate with time efficiency. In addition, these terminals act as feeding point to different transport modalities such as rail, road, naval and air. The fast growth g of container volumes handled at the terminals has the g consequence of congestion and by extension will affect the supply chain of g several companies. To improve the intermodal transport, we must improve the performance of terminal operations, especially the harbor container terminal (HCT). In order to be efficient, the HCTs logistics sector has to reach a certain business process maturity. One strong recommendation to reduce non-compliance with the top management strategy is through auditing and assessment of processes. The organizations are required to implement appropriate governance and compliance with applicable laws and best practices. Consequently, the aim of this article is to understand the functioning and the issues related to the HCTs management. To achieve that, this article proposes a study of HCT processes. It presents a diagnostic solution of non-compliances generated by HCTs processes. Then shows an original and practical approach based on the structural analysis. This approach helps the HCT logistics organizational structure assessment. This research fits into organizational audit issues solving. The auditing will affect the operational aspects of the analytical methods implementation. This organizational reengineering will be based on its existing information system. An integrated software solution is developed for the diagnosis and assessment of the HCTs’ organizational structure.