Knowledge Management in Product-Service Systems – A Product Lifecycle Perspective

摘要

The current paper aims to investigate the knowledge management practice in PSS based on literature, and presents propositions for both academia and practitioners from the perspective of product lifecycle. In particular, we look at knowledge requirement, knowledge reuse, and knowledge sharing throughout the entire product lifecycle. Our findings suggest that more appropriate knowledge representation manners and standard knowledge representation form, the identification and classification of the most important knowledge for different stakeholders, and balanced application of personalization and codification strategy will be very important for companies in PSS domain to manage knowledge. Trigging by the increasing concern of sustainability in PSS context, we propose a product lifecycle model integrated raw materials extraction and material production, therefore making a more integral close information loop in PSS.