Measuring patient satisfaction

摘要

In the September issue of BJGP, Hankins et al published a brief report1 criticising the reliability and validity of the two survey instruments which are used for measuring patient satisfaction (the (Improving Practice Questionnaire [IPQ] and the General Practice Assessment Questionnaire [GPAQ]) in general practices nationally in order to monitor the quality of services and earn QOF points. I have only been involved in the development of the IPQ and so I will restrict my comments to the reliability and validity of that instrument, and not the GPAQ.