Knowledge Management Practices on Product Improvement for Dire Dawa National and Ture Cement Factories in Ethiopia 2015; Cross-Sectional Survey Method

摘要

This study identified knowledge management practices that exercise in Dire Dawa national and Ture cement factories by examines the relationship between knowledge management practices and organizational productivity. Qualitative and quantitative approach was used to investigate the existing gaps. To carry out this investigation a descriptive research method was used. Purposive and simple random sampling was used for selected 143 employees. Questionnaire, interviews and observation check list were used as data collection instrument. From the present study knowledge creation, knowledge capture, knowledge share and knowledge application are knowledge management practices that exercise in the selected cement factories and the study area used knowledge management practices for business process achievement. The relationship between productivity and available knowledge depends on people, ICT facility and organizational existing policy available in the factories. The limited functionality of ICT facility, the non functionality of knowledge management policy and the limited capacity of knowledge expert are problems that hinder implementation of knowledge management practices in the factories.