The requirements of transport are the main assessment criteria of servicequality standards in municipal transport. Certain quality standards can be defined on the basisof quality criteria and with the use of passenger preferences tests. Among the examples ofactions connected with the improvement of quality of offered services there are solutions inthe form of so-called agreements of partnership for quality. Second solution, which populararound the world, is the establishment of standards guarantee of passenger services which areinscribed in charter of passenger rights. Control is one of the main elements of managementprocess in municipal transport. It is connected with supervision and correction of state ofimplemented processes in order to provide their future proper functioning. This article is thefirst out of two parts.
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