Development of Management Support System for Property Management Enterprises

摘要

With the information technology developing, it makes the enterprises to use long-distance operation, video conference, intelligence management, electronic secretary, buildings automation, residents’ communication platform and customer service system and so on. Application of these systems will also be the electronic trend for property management enterprises (PMEs). Owing to the competition in real estate market and large-scale buildings construction, the services and managements of the property are crucial to the future survival in this industry. Therefore, PMEs need to adopt advanced information technology such as facility management systems to promote their services quality, improve operation efficiency, reduce personnel cost and create professional image for achieving high competitive ability. This study is devoted to the service items for the development of a management support system (MSS). Based on the service items of property management identified through the literature review, a hierarchical structure of three dimensions and twenty sub-items is constructed, and a systematic approach with consistent fuzzy preference relations (CFPR) was employed to assess the relative importance and ranking of these items. Discussion of the results is made and a brief conclusion is proposed.