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Empirical Study on Trust Repair of Government in Public Crisis Event

机译:公共危机事件中政府信任修复的实证研究

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The trust of the public for government is greatly damaged because of the frequent occurrence of public crisis event, which has resulted in serious trust crisis of the government. To date trust repair has been a key issue to study by local governments. This paper researches that the initial trust of the public for government and the severity and attribution of public crisis event are exerted influence upon the trust damage of government under the political and cultural environment of current China in the methods of situational simulated and questionnaire survey. Moreover, the repair effects of two different trust repair strategies (denial and apology) are verified in this paper as well. The research findings show that the strength level of initial trust of the public for government and the severity of the public crisis event are positively correlated with the trust damage of government; different attribution of different public crisis event is made no difference with different damage degree of trust of government; different trust repair strategy is made significant difference upon repair effect, and the repair effect of apology is better than that of denial; the strength level of initial trust of the public for government is positively correlated with the repair effect of trust of government, that is to say, if the initial trust of the public upon government is stringer, the damaged trust of government will be easier to repair. Theoretical perspective of trust repair of government is expanded in this paper, which has provided repair strategy and solution for trust crisis caused by government in the current situation of China.
机译:由于公共危机事件的频繁发生,公众对政府的信任受到了极大的破坏,导致了政府的严重信任危机。迄今为止,信任修复一直是地方政府研究的关键问题。本文采用情境模拟和问卷调查的方法,研究了公众对政府的最初信任以及公共危机事件的严重性和归因,对当前中国政治文化环境下政府的信任损害产生了影响。此外,本文还验证了两种不同的信任修复策略(拒绝和道歉)的修复效果。研究结果表明,公众对政府的初始信任的强度水平和公共危机事件的严重性与政府的信任损害正相关。不同的公共危机事件的不同归因与不同的政府信任损害程度无差异。不同的信任修复策略对修复效果影响显着,道歉修复效果优于拒绝修复。公众对政府的初始信任的强度水平与政府信任的修复效果呈正相关,也就是说,如果公众对政府的初始信任较严格,则受损的政府信任将更容易修复。 。本文扩展了政府信任修复的理论视角,为当前中国政府造成的信任危机提供了修复策略和解决方案。

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