RISK CONNECTED TO THE DEMOGRAPHIC FACTORS IN MANAGING LABOUR RELATIONS IN THE TERTIARY SECTOR OF THE ECONOMY

摘要

In today’s fast-paced, competitive and digital work environment, the challenges of work commitments and personal responsibilities confront employers and employees. Employees want flexibility and control over their work obligations and their personal lives. This is imperative as their economic needs depend on the income derived from work performance. Employers need to institute relevant programmes for economic viability and sustainability. The study aims to examine the impact of the demographic variables on work-life balance in a tertiary sector of the economy. The study utilizes a questionnaire that was self-developed which was pilot tested and, the validity and reliability were determined. Significant differences surfaced in the study. The findings of the study shed light on balancing several aspects of employees’ work and family lives. The results culminate in recommendations for management to integrate Employee Assistance Programmes into its structure and policies; provide for on-site day care facilities and; institute flexible working practices to impact positively on employee commitment and motivation, amongst others.