Impact of Information and Communication Technology Investment to Achieve Excellence in Banking Services Quality: An Analytical Study of the Views of a Sample of Workers in a Number of Government and Private Banks in the Province of Dohuk Iraqi Kurdista

摘要

The research discussed the information and communication technology investment in the pursuit of excellence in the provision of banking services with high quality in the banks of the province of Dohuk and their impact in facilitating the task that lies upon themselves to implement the plans and programs of development and improve the quality of services provided to beneficiaries , the importance of the research is triggering from the banks as a service organization specializes in the package production of banking and financial services, which is one of the main pillars to achieve the proper construction of banks, And the banking sector considered to be one of the most important economic sectors and the most sensitive and vulnerable to revolution communications and information that contributed to its progress and prosperity, especially in recent decades, which is used networks and connected computers with each other for banks development to apply to high technology systems which will exchange data and access to the Legal banking business based on the pillars of sophisticated electronic, Moreover, banks constantly sought to achieve a high quality of services, especially in light of growing competition in this sector by identifying the requirements of customers and work to meet the various strategies of marketing, because the quality is the price of entering the market and excellence which does not achieved only through the possession of these banks to sophisticated technology. And thus achieve access to quality services in banks and these services cannot achieve its goals unless its production and presentation were in a distinct level of quality, hence the importance of the subject technology investment in the provision of quality services in banks including banks of Dohuk province. So research aims to follow up the strengths and weaknesses in the implementation of programs in the province of Dohuk banksDepending on the foregoing and the importance of excellence in the provision of services under the efficient use of information technology and communications, the current research seeks to determine the impact of information and communication technology in the pursuit of excellence in the provision of services in the light of the analysis of data collected by Form questionnaire distributed to a sample of (47) as director of Sections the number of people from government and private banks in the province of Dohuk, right down to display a set of conclusions, as well as providing the necessary recommendations and proposals in this area.