Development of Knowledge Management Processes in Organization (Case Study: Squares Organization of Tehran)

摘要

The purpose of present research is to examine the relationship between criteria of knowledge management and processes of knowledge management. This study is a type of applied research that uses a survey method in order to investigate about the processes of knowledge management within Squares organization of Tehran. The population consists of all managers and staff working in Squares organization of Tehran. Through random sampling method, 360 subjects were selected and questionnaires were distributed. The Kolmogorov-Smirnov test was adapted in order to measure normal distribution. Considering the level of significance, normality of distribution was approved. In following, to compare criteria of knowledge management with processes of knowledge management, the group hierarchical analysis method was utilized. This research is not going to provide fixed processes for knowledge management within the organization, though it aims at development of strategies for proper selection of criteria of developing the processes based on nature of business in each organization as well as appropriate formulation of knowledge management processes. The final result is to choose main criteria of knowledge management and development of knowledge management processes within the organization in accordance with the selected criteria.