Improving Efficiency of Company-wide Operational Work by Applying UMS

摘要

Companies are routinely encumbered by numerous labor-intensive tasks that take much time and effort to complete. By autonomously handling labor-intensive operations (primarily human resources related tasks) through application of our unified management support system (UMS), operators are improving efficiency and quality in a wide range of business areas. This article reports on the effects of implementing UMS at work sites across NTT Communications on a company-wide basis and explains our efforts to further expand UMS throughout the company.