Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services

摘要

Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.