The Influence of “Soft” and “Hard” Total Quality Management (TQM) Practices on Total Productive Maintenance (TPM) in Jordanian Manufacturing Companies

摘要

Numerous studies have been separately carried out on total quality management (TQM) and total productivemaintenance (TPM). This paper examines the influence of soft and hard TQM practices on TPM implementationlevel at manufacturing companies in Jordan using survey data and empirical research methodology. The resultsindicate that four soft TQM practices, top management leadership, training, workforce management, andcustomer focus, significantly and positively affect TPM implementation level. The results also show that threehard TQM practices, continuous improvement, information feedback, and process management, significantlyand positively affect TPM implementation level.