Employing the Balanced Scorecard (BSC) to Measure Performance in Higher Education - Malaysia

摘要

Institutions for Higher Education comprising universities and colleges in Malaysia have not been employing the Balanced Scorecard approach as a crucial tool for performance measurement. Some may have implemented the BSC beyond specific division in university or college, which is not covered entire institution. Therefore, the purpose of this paper is to highlight the importance of employing Balanced Scorecard (BSC) to measure performance in Higher Education in Malaysia and propose a framework on how to incorporate difference perspectives of BCS. We will propose a framework on stages how to employ a BSC in Higher Education Malaysia as well.