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An Integration Customer-Driven Requirement-Refining Scheme of Business Process Reengineering

机译:业务流程再造的集成客户驱动需求确定方案

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INTRODUCTION Nowadays, all of enterprises are nnder ever- increasing pressure to deliver their products more quickly and with higher levels of quality and provide their service more effectively and efficiently. Consequently they have to face the increasing rate of change in the socio- economic envirornnent. Even if they are best poised today to leverage the opportunities of the global marketplace, some envirornnental, regulatory, or market change will occur that will change their reality and thereby, require them to respond to that change. It is generally recognized today that success in a rapidly changing envirornnent is closely tied to how the enterprise proactively manages and evolves its business practices as part of an efficient implementation of its overall strategic plan and how quickly and effectively the enterprise leverages new opportmrities. We have, in fact, entered the age of Business Process Reengineering (BPR). Today's challenge to BPR is determining how to effectively respond to and manage change, especially customer requirement change that is heart of enterprises viability. In the mid-1980's enterprises began to recognize that being technology-driven- the practice of creating new technologies and then trying to find markets for them- was an inefficient approach to managing innovation and led to many failed efforts. As a result, momentum shifted to the customer-driven movement, which required enterprises to first nnderstand what the customer wanted before investing in the creation of a new product or service. Logically, focusing on the customer-driven makes good sense, as it requires enterprises to listen closely to customers-but this practice has two major drawbacks: First, customers do not know what types of information are needed to create better products and services so they voice their requirements in a language that is convenient to them-e.g., solutions, specifications, needs and benefits-but not appropriate for the creation of breakthrough products and services. Second, because many enterprises apply the customer-driven so literally, they use the exact statements customers make as inputs into the innovation process-without recognizing the differences between the types of inputs they are likely obtaining. As a result, they often fail to consider how these different inputs may affect the way they identify opportunities, segment markets, generate and evaluate ideas, position products and services, measure customer satisfaction and perform other strategic development and marketing activities (Anthony, 2003). That is to say, customers cannot actually express generalizations that are powerful, precise and explicit, but they can discern which design they not want. In the present study, we present an Integration Customer-Driven Scheme of Business Process Reengineering (ICDSBPR) for building a prototype to promote cooperation between enterprises and customers, through which customers can gradually amend what they want and enterprises can have a reliable requirement analysis. First, business process is described by BPEL4WS (Martin et al., 2004; Curbera et al., 2003) as common gronnd for their cooperation in terms of customers' requirement. Furthermore, when customers' requirements vary with an in-depth requirement analysis, business process, if necessary, will make corresponding change, that is business process reengineering based on customers' requirement. Finally we will generate a prototype based on ICDSBPR scheme to transform BPEL4WS to a software system that can provide early immediate experience for customers to refine on the requirement. Consequently enterprises and customers can iterate ICDSBPR scheme nntil satisfying results are obtained. BPEL4WS Business Process Execution Language for Web Services (BPEL4WS) is a specification that represents a convergence of the ideas in the XLANG and WSFL specifications and provides a language for the formal specification of business processes and business interaction protocols. By doing so, it extends the Web Services interaction model and enables it to support business transactions. Furthermoreit defines an interoperable integration model that should facilitate the expansion of automated process integration in both the intra-corporate and the business-to-business spaces (Curbera et oZ ., 2003). BPEL4WS is layered on top of several XML specifications: WSDL 1.1. XML Schema 1.0 and XPathl.O. WSDL messages and XML Schema type definitions provide the data model used by BPEL4WS processes. XPath provides support for data manipulation. All external resources and partners are represented as WSDL services. ICDSBPR SCHEME ICDSBPR scheme IS based business process reengineering and composed of two modules. One aims at refining requirement based on BPEL4WS and the other aims at automatic generation of code and construction of database. as shown in Fig. 1 . BPEL4WS. WSDL and XSD document are extracted from process model built by toolkit describing customers' req
机译:引言如今,所有企业都面临着越来越大的压力,要求它们更快地交付产品并提高质量,并更加有效地提供服务。因此,他们必须面对社会经济环境不断变化的速度。即使他们今天准备最充分利用全球市场的机会,也会发生一些环境,法规或市场变化,这些变化会改变现实,并因此要求他们对这种变化做出响应。今天,人们普遍认识到,在瞬息万变的环境中取得成功与企业作为有效实施其总体战略计划的一部分,如何主动管理和发展其业务实践以及企业如何快速有效地利用新机遇紧密相关。实际上,我们已经进入了业务流程再造(BPR)时代。 BPR的当今挑战是确定如何有效地响应和管理变更,尤其是作为企业生存能力核心的客户需求变更。在1980年代中期,企业开始意识到以技术为驱动力-创建新技术然后尝试为其寻找市场的做法-是管理创新的低效方法,并导致许多失败的尝试。结果,势头转向了以客户为导向的运动,这要求企业首先了解客户的需求,然后再投资于开发新产品或服务。从逻辑上讲,关注客户驱动是很有意义的,因为它要求企业密切听取客户的意见,但是这种做法有两个主要缺点:首先,客户不知道需要哪种类型的信息来创建更好的产品和服务,因此他们用方便的语言表达他们的要求,例如解决方案,规格,需求和利益,但不适合创建突破性的产品和服务。其次,由于许多企业从字面上应用了客户驱动的内容,因此他们将客户做出的准确陈述用作创新过程的输入,而没有意识到他们可能获得的输入类型之间的差异。结果,他们常常不考虑这些不同的输入如何影响他们识别机会,细分市场,产生和评估想法,定位产品和服务,衡量客户满意度以及执行其他战略发展和营销活动的方式(安东尼,2003年)。 。也就是说,客户实际上不能表达强大,精确和明确的概括,但是他们可以辨别出他们不想要的设计。在本研究中,我们提出了一种以客户为中心的业务流程再造计划(ICDSBPR),该计划旨在构建原型来促进企业与客户之间的合作,通过该原型客户可以逐渐修改他们想要的内容,企业可以进行可靠的需求分析。首先,BPEL4WS(Martin等人,2004; Curbera等人,2003)将业务流程描述为根据客户需求进行合作的共同依据。此外,当客户需求随着深入的需求分析而变化时,业务流程(如有必要)将做出相应的更改,即根据客户需求对业务流程进行重新设计。最后,我们将基于ICDSBPR方案生成一个原型,以将BPEL4WS转换为软件系统,该系统可以为客户提供早期即时体验,以根据需求进行改进。因此,企业和客户可以迭代ICDSBPR方案,直到获得满意的结果。用于Web服务的BPEL4WS业务流程执行语言(BPEL4WS)是一种规范,表示XLANG和WSFL规范中思想的融合,并为业务流程和业务交互协议的正式规范提供了一种语言。这样,它扩展了Web服务交互模型并使其能够支持业务交易。此外,它定义了一种可互操作的集成模型,该模型应有助于在公司内部空间和企业对企业空间中扩展自动流程集成(Curbera等,2003)。 BPEL4WS位于几种XML规范之上:WSDL 1.1。 XML Schema 1.0和XPathl.O。 WSDL消息和XML Schema类型定义提供了BPEL4WS流程使用的数据模型。 XPath提供了对数据操作的支持。所有外部资源和合作伙伴均表示为WSDL服务。 ICDSBPR方案ICDSBPR方案基于IS的业务流程再造,由两个模块组成。一个目标是基于BPEL4WS改进需求,另一个目标是自动生成代码和构建数据库。如图1所示。 BPEL4WS。 WSDL和XSD文档是从工具箱构建的描述客户需求的流程模型中提取的

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