Application of Fishbone Analysis for Evaluating Supply Chain and Business Process- A Case Study on KMART

摘要

In this global era of science, technology and venture, it is obvious that doing business is a challenging job. And again, in this period of co-creation, delivering value has become the prime concern for every business which can be ensured by sustainable supply chain management. Structural efficiency of supply chain management is the main focus for retail enterprises to maintain profit and growth. Fishbone analysis, also known as “Ishikawa Analysis”, is one of the most effective methods’ of analyzing any business process and measuring performance. This study intends to evaluate the efficiency of K-Mart’s value chain and business process. It provides insight about the problems associated with software, process, people, material, environment and management and sorts out possible solution for those problems.