Innovation and adaptation: Continuing the infosys journey In conversation with S. D. Shibulal, co-founder, CEO & Managing Director, Infosys

摘要

The global software and services industry has become one of the most dynamic and fast-growing industries. The industry has helped establish India as a major player in the provision of world-class technology solutions and business services. Several companies in this arena are headquartered in India and have built a substantial global presence via leveraging key capabilities in delivering cost efficiencies, high performance, and high quality standards to their clients. Infosys is one such company. This article presents a wide-ranging conversation with Mr. S. D. Shibulal, Co-founder of Infosys, and, CEO & Managing Director (as on date of interview, December 20, 2013), against the backdrop of global economic shifts, intensifying competition, and changing industry dynamics. The article first summarizes the major pillars of Infosys’ strategic approach that helped establish the company as a major global player in software and services. These include: a) an early commitment to leverage technology in a globalizing and interconnected world; b) staying true to its mission of being a globally respected corporation; c) investing in human capital; and, d) leveraging strategic partnerships for co-creation and co-evolution. The conversation then uncovers how environmental changes are testing Infosys’ commitment to stay true to its values while adapting for future growth and client relevance. Mr. Shibulal explains how the company is strengthening its presence in three core areas: Business and IT Services, Consulting and Systems Integration, and Products, Platforms, and Solutions. He outlines several initiatives, such as a recent deal with Harley-Davidson, to illustrate Infosys’ commitment to client value via long-term partnerships and continuous innovation. He also explains how several new initiatives in the products and platforms space are expected to generate future growth for the company and unique solutions for clients. Finally, he expands on the role of human resource policies and visionary leadership in driving the company's adaptation and continued focus on innovation.