Implemetation of Futuristic Web-Based Application for Insurance Services

摘要

The management of information and service delivery in insurance companies has remained largely low-tech, relying on paper-based customer service and face-to-face communication. This inimical approach to insurance service is the reason for the low penetration of the insurance industry not just in Nigeria but around the globe compared to the progress rate of its sister banking industry. The aim of this research work is to develop a Web Based Application for Insurance Services as a panacea to the low insurance penetration menace around the globe by computerizing the acquisition and update of policy holder profile, provision of quotes to prospective customers, ca lculation of premium, payment of premium, making claims and all insurance service. The Web Application was developed with the Microsoft ASP.NET C# programming language for the back end, using the Microsoft Visual Studio as the development environment (IDE), Microsoft SQL for database with some HTML codes used for the front end design of the web application. The study adopted the Agile development approach in the system development life cycle and Object Oriented Design and Analysis (OOAD) in the design and analysis phase. Unified Modeling Language (UML) was used as a graphical language to specify diagrams for documenting the behavior of the system. The system has undergone unit testing (with different test values and results), integration testing and system testing. The system is recommended for use by insurance companies that are still paper based and those that have not fully computerize the insurance value chain in their operation. This system is design to accommodate future development and can be easily tweaked to fit into the fashion of any insurance company. The system has been proven to be efficient and dependable.