Making quality stick: Optimal Resources for Surgical Quality and Safety: The effects of disruptive behavior, mentoring, and coaching on quality improvement

摘要

As surgical care becomes more coordinated and team-based, it is increasingly important that surgeons model professional behavior. However, in their passionate pursuit of perfection, some surgeons have been known to have angry outbursts or use intimidating or disrespectful language when they are feeling particularly stressed, a case is not going as planned, they feel other team members are unable to meet their exacting standards, and so on. Studies have shown that such disruptive behavior has adverse effects on quality of care and negatively affects team performance. The red book offers recommendations on how surgeon leaders can identify and address disruptive surgeon behavior.