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Improving incident reporting among junior doctors

机译:改善初级医生的事件报告

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Abstract To ensure systems in hospitals improve to make patient care safer, learning must occur when things go wrong. Incident reporting is one of the commonest mechanisms used to learn from harm events and near misses. Only a relatively small number of incidents that occur are actually reported and different groups of staff have different rates of reporting. Nationally, junior doctors are low reporters of incidents, a finding supported by our local data. We set out to explore the culture and awareness around incident reporting among our junior doctors, and to improve the incident reporting rate within this important staff group. In order to achieve this we undertook a number of work programmes focused on junior doctors, including: assessment of their knowledge, confidence and understanding of incident reporting, education on how and why to report incidents with a focus on reporting on clinical themes during a specific time period, and evaluation of the experience of those doctors who reported incidents.Junior doctors were asked to focus on incident reporting during a one week period. Before and after this focussed week, they were invited to complete a questionnaire exploring their confidence about what an incident was and how to report.Prior to "Incident Reporting Week", on average only two reports were submitted a month by junior doctors compared with an average of 15 per month following the education and awareness week. This project highlights the fact that using a focussed reporting period and/or specific clinical themes as an education tool can benefit a hospital by promoting awareness of incidents and by increasing incident reporting rates. This can only assist in improving hospital systems, and ultimately increase patient safety.
机译:摘要为确保改善医院系统以提高患者护理质量,必须在出现问题时进行学习。事件报告是用于从伤害事件和未遂事件中学习的最常见机制之一。实际上只报告了相对较少的事件,不同的工作人员组具有不同的报告率。在全国范围内,初级医生是事故的低级报道者,这一发现得到了我们当地数据的支持。我们着手探索初级医生中有关事件报告的文化和意识,并提高这一重要员工团队中的事件报告率。为了实现这一目标,我们开展了一系列针对初级医生的工作计划,包括:评估其知识,对事件报告的信心和理解,关于如何以及为何报告事件的教育,重点是在特定时间报告临床主题时间段,以及对报告事件的医生的经验进行评估。初级医生被要求在一周内专注于事件报告。在这个有重点的一周前后,他们被邀请填写一份调查表,以调查他们对事件是什么以及如何举报的信心。在“事件报告周”之前,初级医生平均每月只提交两份报告,相比之下,在教育和意识周之后平均每月15次。该项目强调了以下事实:使用重点突出的报告期和/或特定的临床主题作为教育工具,可以通过提高对事故的认识和提高事故报告率来使医院受益。这只能帮助改善医院系统,最终提高患者的安全性。

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