Breaking Automation Silos: An Integration Approach for Smart Automation 2.0

摘要

With initial implementations of automation now showing promise across industries, smart automation has become an important priority. Whether building conversational assistants at a bank or automating goods allocations to warehouses at a retail firm, businesses in all sectors are investing significantly in their automation capability. Smart automation initiatives are no longer simply "nice to have" but have now become a necessity, an important element of business today. Smart automation has direct impacts on businesses. A recommendation bot guiding customers with product selection, a chatbot supporting returns of items, a handwriting recognition bot verifying supporting documents during a claims process - all are great examples of how smart automation can help businesses with innovation, the cost of operations, and the ability to be nimble.