VOICEXML VERSUS SALT: SELECTING A VOICE APPLICATION STANDARD

摘要

When it comes to speech application standards, it seems we've been asking all the wrong questions. The VXML versus SALT debate is currently a hot topic in the IT conference rooms of organizations that rely on efficient, cost-effective contact centers. Phrases like "intense competition" and "battle royale" are bouncing around the trade press. Rival consortiums are at work writing specs and generating headlines, and some of the biggest names in technology have entered the VXML versus SALT fray. So, which speech standard will win, VXML or SALT? A good question, but possibly a wrong question.