IVRs Gone Wild

摘要

I have nothing against IVRs. Most of the time, they're helpful. I appreciate that companies use them to offload common questions and encourage people to find their own answers. It's the IVRs that seem to acquire a personality of their own, desperately trying to trick the consumer off the line, that seriously irritate me. You've probably experienced one of these. IVR: Welcome to the Cybersweater Factory. We have one live agent. We plan on doing our best to not let you talk to her. Press 1 if you're calling about an existing order, press 2 if you're calling about billing, press 3 if you'd like returns information, press 4 if you'd like to update your account information, press 5 to register concern for the environment, or press 6 if you're confused and need a moment to regroup. If you press "zero" for an operator, your phone will spontaneously combust.