Tellrne Delivers Spanish Speech Solution for Domino's

摘要

Tellme has been delivering calls to Domino's Pizza through its hosted speech rec application since 2005, but in English customer. The partnership has saved the international pizza chain money over having calls handled by live agents, which helps its products price-saw)' in a competitive market while delivering improved service. The Tellme application is fairly sophisticated; it is linked to Domino's website and database. For example when customers call in the system looks up what they have ordered before, whether online or by live agent as well as speech rec and offers it again. Domino's now wanted to extend the speech rec capabilities to its Spanish speaking customers, a growing and underserved market. It had found that multilingual staffing was inconsistent across stores, making the Spanish ordering experience inconsistent and sometimes impossible. While customers could use the Tellme-provided service, which would connect them to a Spanish-speaking agent, many of them would hang up because Tellme would greet them in English.