Supplier Survey: Headsets

摘要

This month's Supplier Survey is focusing on headsets.rnHere are the highlights of their responses to questions posed on market, product, and vendor trends, and on buying advice. The full texts will appear on TMCnet.com.rnHere are the questions covered here:rn1. What top trends do you see happening in both contact centers and in your industry and what is driving these trends? For example are companies delaying replacing and upgrading headsets? What is their typical lifespan and how much if any are these being lengthened?rn2. What new products, services, and/or enhancements to your existing solutions have you developed, or perhaps are currently working on in response to these issues, and how will they help contact centers improve their performance?