Calabrio's App-Based Performance Solutions

摘要

There are new ways of enabling contact centers to provide superior performance through technology. The first is cloud/ hosting delivery that offers flexibility and upgrades at low or no capital costs. The second, which is starting to happen, is the app model that is taking its cue from the mobile web. This is an integrated platform that is individual-usercustomizable via small-footprint subapplications, or "widgets", for specific needs.