If functionality, flexibility and innovation are important keys to your business needs, then Communications as a Service (CaaS) is right for you. Learn about trends, benefits and drivers for cloud-based communications from Richard Snow, vice president and research director for Ventana Research and Joe Staples, CMO for Interactive Intelligence. Where should an interested company start their investigation into Communications as a Service? JS: It really comes down to looking at taking their communications, the applications they're looking for and having those served to them by a third party provider and changing the way they pay for that, moving from a capital expenditure to a monthly service charge.
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