The 'M' Wave

摘要

Acting like gale force winds on the UC wave is Microsoft's introduction and rollout of its Lync 2010 UC server in November 2010. It combines telephony with the presence and collaboration functionality present in the earlier Office Communications Server R2 (OCS) solution. It enables firms to replace their IP-PBXs while permitting by definition out of the box integration with other Microsoft tools firms may have, such as Outlook and Access, and Sharepoint. Microsoft Lync appears, however, as a complement to contact center-specific routing solutions. Suppliers are following suit by integrating their switches with Lync.