Hurricane Sandy was the storm consumers and businesses alike thought would not be as bad as forecasted, but it was. As the massive storm moved ashore, large technology companies around the country began having major outages due to the weather brutalizing operational sites on the East Coast. If you weren't prepared, it showed, especially in the contact center industry. For centers that were caught off guard, it meant valuable communications were being delayed, or not sent at all. It also meant a complete breakdown in communication with consumers at a time when it was of the utmost importance.
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