Train Your Reps Better with These Tips

摘要

You've hired a killer team of customer support professionals. Now what? If you don't take the right next steps, your support team will be a cost center -but it should actually be a profit center. According to HR Magazine, companies that invest $1,500 or more per employee per year on training average 24 percent higher profit margins. Implementing a well-constructed onboarding process, one that covers everything from your company's core values to product details, will create a high-functioning support team that not only meets your customers' needs but also maximizes your profits.