Plow the Field for Telematics

摘要

We know where we want to go with telematics," says Doug Buchanan, technical services manager for Honnen Equipment, Commerce City, Colo. "It's unplowed ground, so we don't necessarily know how to get there." Buchanan's honesty accurately describes the current thinking among distributors. They recognize the potential for providing product-support services to their customers, but it is new territory. The distributors who are leading in the transition have integrated telematics into existing product-support structures, as Walt Moore reported last month in "Practically Applying Telematics Technology." That's the direction Honnen is heading.