DISNEY CIO OFFERS BRIEF RELIEF FOR RACK-TO-REALITY IEC SHOW

摘要

Shell-shocked survivors of the telecom industry were briefly roused from their doldrums at last week's IEC conference in Orlando by a Disney executive who filled their minds with a familiar and dangerous refrain: fantasy is real and reality is fantastic. Disney CIO Roger Barry talked to attendees at the combined IN/IP World Forum and OSS Summit about the wonders his company had created using gigabit Ethernet, dense wave division multiplexing, pervasive computing, the wireless intelligent network and 802.11. He talked about the importance of the back office and customer relationship management, although he called it "creating customer magic." And for a moment, everyone believed again.