Benchmarking and the measurement of key performance indicators can certainly help reduce.the still high churn rate that take place between 3PLs and their customers. Quarterly review meetings between customers (eg manufacturers) and third-party logistics providers (3PLs) tend to be fraught with problems, and these usually arise because of conflicting service level data. So what can be done to reduce the level of churn that results, and often leads to many customers and their logistics partner splitting up after just three years? Even after attempting a remarriage, a parting of the ways normally occurs.
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