Michael schrage: The CAO is sort of a tongue-in-cheek neologism, but I think it underscores the larger point, which is, increasingly, the currency by which things get done and how people really decide what makes sense is through the medium of advice, not the medium of information. We can play all kinds of semantic games, but the reality is, we go to an encyclopedia or a: almanac or Google for information, but, if I have an issue with an algorithm, or if I have a concern about some individual I'm working with (or not working with), I want advice! Obviously, we need to consider the source of the advice, but at the same time, there is a difference between a recommendation for action versus information. And the idea that you can design an information system the way you can design an advisory system is just nonsense. It's absolute nonsense. It's like the notion that you can teach somebody by giving them lots of multiple choice questions. Maybe that's a way to assess what they've learned, but that ain't the way you're going to teach them.
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