As companies look to wring the most from their support efforts, IT organizations are investing at a high rate in service desk support tools and applications.rnEvery aspect of business has been enhanced by the use of information technology, from back-office applications to sophisticated supply chain systems, from corporate desktops to executive PDAs. As the implementation and potential benefits of IT have percolated throughout the business environment, the IT service desk has emerged as a critical element in ensuring the efficiency and effectiveness of technology operations.
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