Investment, Adoption Rises with Size of Organization

摘要

Interest in service desk automation tools is slightly more prevalent among larger companies than smaller companies. Figure 3 shows that 99% of large organizations (at least S1 billion in annual revenue) have some activity underway with servicerndesk applications, compared to 93% of midsize organizations ($350 million to $1 billion in revenue), and 88% of small organizations (less than $350 million).rnFor all intents and purposes, every large company is engaged at some level with help-desk software. The simple explanation is that large companies have a greaterrnnumber of users to support, which makes for greater return on investment. Large companies are also more likely to be integrating help-desk functions into their overall IT operations as part of an IT service management strategy. It is also clear, however, that most organizations regardless of size have adopted and are continuing to invest in service desk support technology.