Application Maintenance Outsourcing's Track Record for Lowering Cost and Improving Service About Average

摘要

Application software maintenance is a critical and central task for every organization. While hardware has become less expensive to procure and maintain, software maintenance consumes an ever-rising portion of the IT budget. As the complexity and cost of applications grow, and as legacy applications require more and more rework, application maintenance and related functions such as application performance management and application lifecycle management pose a key challenge to IT departments grappling with resource limitations. As such, outsourcing these functions needs to be considered as a potential strategy for reducing costs or improving service levels.