Hermes refunds reader after he emailed the boss

摘要

One of your secret weapons when complaining to a company is emailing the CEO. No boss likes to hear about poor customer service. This tactic may have worked when reader Peter Inglis emaited the head of delivery giant Hermes. As we reported in Issue 600, Peter had bought a stud finder wall scanner from a Chinese site, but it never arrived. He had no luck contacting the site for a refund, so instead asked Hermes what had happened to the delivery. Hermes said it had a tracking number, and we advised Peter to send this to the website.