How Social Context Cues in Online Support- Seeking Influence Self-Disclosure in Support Provision

摘要

Research on online support has largely overlooked the role of self-disclosure in supportrnprovision. By manipulating the level of social context cues in a support-seeker’s onlinernprofile, this study examined how social context cues affected a support-provider’s selfdisclosurernin an online support forum. Results of the experiment supported the “socialrncontext cues—perceived social presence—trust—self-disclosure” model with regard torndescriptive self-disclosure but not with regard to evaluative self-disclosure.