Try on a new pair of sensible shoes

摘要

Academic libraries can improve relationships and increase their reputation on campus by adapting customer service philosophies based on trends in the business world, specifically, the core values championed by thriving online shoe retailer Zappos. The current economic downturn can spread a bleak mood across campus. Graduating seniors grasp the burden of repaying student loans in a job market that reached an 8.5 percent unemployment rate. Faculty, staff, and administrators recall Depression-era advice from their parents and grandparents as they grapple for ways to do more with less.