Impacts Of The Shifting Global Business Services Landscape On Location Strategy Decisions

摘要

THERE ARE SEVERAL SHIFTS IMPACTING THE BACK-OFFICE service delivery landscape.The first is an evolution from the traditional single-function shared service and outsourcing model to global business services (GBS).The new GBS organizations are multifunctional, centrally governed service center networks focused on end-to-end process delivery across the globe. According to Deloitte's 2019 Global Shared Services Survey, 59 percent of respondents'shared services centers (SSCs) have global coverage, and 46 percent of SSCs are supporting three or more functions (63 percent supporting two or more).This broader GBS functional scope has heightened the need for talent with wide-ranging functional and linguistic capabilities, thereby narrowing the list of viable hub locations.