JAGUAR'S SECRET

摘要

Nick Lowe, president of Roxborough Printing, stopped by my office last week to discuss his quarterly results. Nick is a huge believer in training, and last year his program seemed to pay off. The company's gross margin was up and overheads were down as a percentage of sales. "Lots of improvement," I said. "We're still not earning an acceptable return on capital," Nick said. "And if we can't improve that, we don't deserve to exist. At a minimum I want a 15% ROI -but we're nowhere near that." "How much capacity do you have left?" I asked.