It was the kind of logistical nightmare that busy professionals dread. One night last spring, tech-support staffers were still fiddling with Jeff Stonerock's laptop computer when the Washington, D.C., lawyer had to rush to a dinner meeting. Stonerock needed his laptop for a business trip the next day, so his office hired a courier to take it to his Vienna (Va.) home after the work was finished. Trouble was, neither Stonerock nor his wife would be there to receive it And leaving a $2,000 laptop containing sensitive client files on his doorstep was unthinkable.
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