The Cable Guy Offers More Love-For a Price

摘要

Actor Patrick Stewart cast the spotlight on Time Warner Cable's customer service last September, tweeting that he'd "lost the will to live" following a struggle to set up a new cable account with the company. The former Star Trek star isn't alone in his belief that dealing with the Cable Guy is worse than a Klingon encounter. Two months earlier, No. 4 cable operator Charter Communications had to evacuate its office in Duluth, Minn., after a customer unhappy with his Internet service threatened to blow up or set fire to the building. That customer was apprehended by police; Stewart simply signed up with satellite operator Dish Network.