Want to know what your boss really thought of your idea? Or whether your employees respect you? Pay less attention to their words and listen to their voices. "They're leaky," says Allison Gabriel, an associate professor of management at the University of Arizona. "Underlying emotion leaks out, even when outward displays may be pleasant or smiling. Voice is a hard channel to regulate in terms of emotion." So unless your co-workers are trained voice actors, it will be tough for them to hide their true opinions, whether about profit targets, a company retreat plan, or that new wall color.
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